Food Runner Expeditor

JOB DESCRIPTION

Title: Food Runner Expeditor
Reports To: Front of House (FOH) Managers
Non-Exempt: Hourly Rate of Pay

BASIC FUNCTIONS:
The Food Runner Expeditor is responsible for the completion of service sequence by delivering food, utensils and condiments with proper etiquette, timing and professionalism to insure a seamless dining experience for guests. The Food Runner is knowledgeable, approachable, and thoughtful in a busy, fast paced environment. The Food Runner manages the flow of orders, as they are completed while also processing, assembling and delivering “take-out orders”.  

ESSENTIAL DUTIES AND RESPONSIBILITES:
♣    Understand completely all policies, procedures, standards, and guidelines of the company.
♣    Ensure that all guests feel welcome and are given responsive, and friendly service.
♣    Can work with both front and back of the house with ease, and has a sense of urgency.
♣    Quickly and correctly transport food from the kitchen to the guest.
♣    Up-to-date knowledge of menu items including major components, unfamiliar ingredients, and appropriate utensils for service.
♣    Respond appropriately to guest requests, communicating requests to server as needed.
♣    Communicates 86s, menu changes, and/or other food related information to service staff.
♣    Understand and execute food safety and allergies protocols.
♣    Communicate respectfully with chefs as necessary including dining room information.
♣    Assist in maintaining the cleanliness of service tools and service areas, completing opening and closing assignments.
♣    Engage management for any guest issue or complaint.
♣    Set-up and stock assigned work area by following the established dining service standards.
♣    Complete all opening and closing side duties as assigned.
♣    Any additional duties or special projects as requested by management.

Qualifications and Skills:
♣    1+ years of restaurant experience in a high volume environment
♣    Proof of eligibility to work in the US.
♣    Understanding in both written and spoken English
♣    Possess basic math skills
♣    Knowledgeable in use of POS systems
♣    Friendly and out going. Enjoys being part of a team
♣    Dependable and reliable, willingness to take direction, responsible and timely
♣    Exceptional work ethic, attention to detail, organized, work well under pressure
♣    Interested in Asian cuisine and culture and overall restaurant industry
♣    Be able to work in a standing position for long periods of time (up to 8 hours).
♣    Be able to reach, bend, stoop and frequently lift up to 50 pounds
♣    ServSafe Certification