Host

JOB DESCRIPTION

Title: Host
Reports To: Front of House (FOH) Managers
Non-Exempt: Hourly Rate of Pay

BASIC FUNCTIONS:
The Host is the first and last point of contact with our Guests and is responsible for greeting, seating and thanking them as they leave in the highest professional manner.  The Host works with (FOH) Managers to ensure the maximum seating of the dining room for all meal periods, recognizing the workload capacity of each server. Learns the names and special requests of all VIP and regular guests.

ESSENTIAL DUTIES AND RESPONSIBILITES:
♣    Understand completely all policies, procedures, standards, and guidelines of the company.
♣    Ensure that all guests feel welcome and are given responsive, and friendly service.
♣    Greets all guests in a prompt and professional manner.
♣    Manages phones, confirming and planning reservations to insure maximum seating.
♣    Manages seating of the dining room to maximize revenue by utilizing tables and the dining room to their capacity and to insure a smooth sequence of service.
♣    Thorough and professional knowledge of the food and beverage menus.
♣    Coordination of any special requests such as birthday, anniversary or incoming VIP reservations with FOH Managers 1 hour before each meal period.
♣    Insure proper set-up of the dining room with particular attention to the perfect placement of tables, chairs and the perfect placement of glassware, utensils and napkins of tables.
♣    Maintain an organized, clean and professional host desk, including windows and surrounding area.
♣    Maintain the highest standards of appearance by wearing professional attire as directed.
♣    Any additional duties or special projects as requested by management.

Qualifications and Skills:
♣    1 year of experience as a restaurant host or in a customer service retail store
♣    Knowledge of using Open Table or other on-line reservations systems
♣    Proof of eligibility to work in the US.
♣    Fluency in both written and spoken English
♣   Possess basic math skills
♣   Friendly and out going. Enjoys being part of a team
♣  Common sense and good judgment, working calmly and effectively under pressure
♣  The ability to work on multiple tasks at the same time
♣  Strong follow-through and follow-up skills
♣  Knowledge of use of POS systems, MS Word, Excel and Google Docs, a plus
♣  Be able to work in a standing position for long periods of time (up to 8 hours).
♣  Be able to reach, bend, stoop and frequently lift up to 30 pounds
♣  ServSafe Certification